Marquis
Enviro
Regency
Urbana
Napoleon
Town & Country
FREQUENTLY ASKED QUESTIONS
We can confidently say that we strive to provide accurate and representative images of our products on our website. However, we understand that certain variables such as size and model may result in slight differences in the final product that you receive. Rest assured, we will make every effort to ensure that you receive the fireplace that you have ordered, and that it meets or exceeds your expectations.
If you have any concerns or questions about the product you receive, please don't hesitate to contact our customer service team. We are always happy to assist our customers and address any issues that may arise. We value your satisfaction and want to ensure that you are completely happy with your purchase. Thank you for considering our products, and we look forward to serving you as a valued customer.
We would like to assure you that we make every effort to ensure that the product you receive matches the image on our website. If you order online, we will send you a confirmation email with your order details and any relevant information about the product. Your product will then be shipped to you, accompanied by any necessary instructions or documentation.
If you choose to come to our store in person to purchase the product, we will provide you with the item that you have ordered and ensure that it meets your expectations. Our team will be happy to answer any questions you may have and address any concerns about the product.
Rest assured, we take great care in ensuring that our customers receive the same high-quality product that they see in the picture. If you have any further questions or concerns, please don't hesitate to reach out to us through our customer service channels.
We appreciate your interest in our products, and we understand that it can be frustrating to find an item you want is out of stock. If an item is marked as "out of stock," it means that we do not currently have it available for immediate purchase. However, we may restock certain items based on demand and availability from the manufacturer.
If you are interested in a product that is out of stock, we recommend that you contact our customer service team. They can provide you with information on the availability of the product and assist you with placing a reorder if possible.
Please note that some products may be discontinued or not available for reorder if they have been phased out by the manufacturer. In such cases, we will do our best to recommend a suitable alternative or help you find a comparable product that meets your needs.
Thank you for considering our products, and we appreciate your patience and understanding as we work to ensure that our inventory meets the needs of our customers.
