FREQUENTLY ASKED QUESTIONS
We can confidently say that we strive to provide accurate and representative images of our products on our website. However, we understand that certain variables such as size and model may result in slight differences in the final product that you receive. Rest assured, we will make every effort to ensure that you receive the fireplace that you have ordered, and that it meets or exceeds your expectations.
If you have any concerns or questions about the product you receive, please don't hesitate to contact our customer service team. We are always happy to assist our customers and address any issues that may arise. We value your satisfaction and want to ensure that you are completely happy with your purchase. Thank you for considering our products, and we look forward to serving you as a valued customer.
We appreciate your interest in our products, and we understand that it can be frustrating to find an item you want is out of stock. If an item is marked as "out of stock," it means that we do not currently have it available for immediate purchase. However, we may restock certain items based on demand and availability from the manufacturer.
If you are interested in a product that is out of stock, we recommend that you contact our customer service team. They can provide you with information on the availability of the product and assist you with placing a reorder if possible.
Please note that some products may be discontinued or not available for reorder if they have been phased out by the manufacturer. In such cases, we will do our best to recommend a suitable alternative or help you find a comparable product that meets your needs.
Thank you for considering our products, and we appreciate your patience and understanding as we work to ensure that our inventory meets the needs of our customers.